Click to view Emergency Department (A&E) waiting times
76 People
Number of people in A&E department
1:30 Hours
Average wait to be seen by a clinician
2:48 Hours
Average time in the department

Contact Us

Get in touch with Royal Berkshire NHS Foundation Trust

I would like to contact a ward or department

You can find the specific contact details for each ward or department on their web pages.

However, you can contact our main switchboard who will be able to direct you to the right team. They can be contacted on:

0118 322 5111

We also run an out of hours for urgent calls that cannot wait until the next working day only. Please contact our main switchboard between 6pm and 8am weekdays and 6pm Friday to 8am Monday.

I am concerned about a patient

If you've seen a noticeable change in a patient at the hospital and you feel that the health care team is not recognising your concern, or if you feel there is confusion over what needs to be done for the patient, you can get in touch with our Critical Care Outreach team via Call 4 Concern.

Call or text our Call 4 Concern team on their dedicated mobile phone: 0777 475 1352

For more information about our Call 4 Concern.

I would like to share feedback

We want to hear your feedback about the services we provide here at the Royal Berkshire NHS Foundation Trust.

Tell us when something went well

We want to hear when we are providing good service and we like to ensure that we recognise our staff who go above and beyond. Please email us on thankyou@royalberkshire.nhs.uk with your positive feedback and we also encourage you to let the staff know directly. 

Tell us when something that didn't go well

To improve our services, it's important that we know when things don't go well. You can contact our Patient Advice and Liaison Service on 0118 322 8338, by email on PALS@royalberkshire.nhs.uk or by post to this address: PALS, Level 2 Main Entrance, Royal Berkshire Hospital, Craven Road, Reading, RG1 5AN

I would like to make a complaint

If we are unable to offer you a satisfactory response to your concerns informally, you can make a formal complaint either by emailing complaints@royalberkshire.nhs.uk or by writing to the Complaints Team at the address below:

Complaints Team
Level 2, Main Entrance
Royal Berkshire Hospital
Craven Road
Reading
RG1 5AN

What can I expect from the formal complaints process?

You should make your complaint within 12 months from when the issue occurred or from when you have become aware that an issue occurred. This enables us to thoroughly investigate your complaint.

Please give as much information as you can, including your name, address and hospital number.

You can ask a friend or relative to raise a complaint on your behalf. If you do, we will ask you to sign a consent form, giving us permission to disclose your personal information to this person.

We will acknowledge your complaint either by email, telephone or in writing within 3 working days, informing you of the next steps.

We will also keep you informed of progress, and if the investigation is going to take longer than thought we will explain to you the reason why.

Once the investigation is complete, we will provide you with a written response explaining the outcome and conclusions of the investigation or we will arrange a meeting if you prefer.

However, the formal complaints procedure cannot look at issues relating to discipline (for example whether a member of staff should be dismissed), strike a health professional off the register / suspend their registration or look at complaints about treatment provided privately unless it was paid for by the NHS.

View Royal Berkshire NHS Foundation Trust's Complaints Policy [link to policy].

I would like to make a Freedom of Information request

We hope you will find what you are looking for on our website, but if not, you can send your Freedom of Information (FOI) request to us by email on foi@royalberkshire.nhs.uk or by post on the address below:

Freedom of Information Act Co-ordinator
Department of Corporate Governance
Royal Berkshire NHS Foundation Trust
London Road
Reading RG1 5AN

Please remember to include your full name and address, along with a clear description of the information you are looking for. The FOI team will respond within 20 working days.

Please do not contact our FOI team to request medical records.

If you would like to submit a request access to your medical record, please visit here [insert link] (https://www.royalberkshire.nhs.uk/your-info-and-health-records.htm)
where you will be able to find more information about your health records.

If you have an issue or query that you would like us to help you resolve, our Patient Advice and Liason Service team may be able to help.

You can ask a member of staff to contact PALS for you, or contact them directly on 0118 322 8338, or by letter at:

PALS
Level 2 Main Entrance
Royal Berkshire NHS Foundation Trust
London Road
Reading RG1 5AN

or you can email PALS@royalberkshire.nhs.uk.