For those of you waiting for an update, thank you for your patience. As you will appreciate the situation in NHS hospitals has been developing rapidly and we have been working hard to continue to provide care in a way that protects both our patients and our staff.
In light of this audiology is providing a modified service, including options for remote support where appropriate. The drop-in repair and maintenance service is currently suspended at all sites however please see the ‘Hearing aid repairs’ heading below for alternative options. Additionally see the ‘Batteries’ heading below for how to obtain batteries remotely.
Please do not attend the audiology department in person unless this has been expressly agreed with one of our audiologists. If you had an appointment booked with us you will be contacted regarding alternative remote consultation options.
Hearing aid repairs
In order to keep our patients and staff safe, it has been necessary to suspend the audiology drop-in repair service at all sites. However there are a number of alternative options, should you experience problems with your hearing aids.
At your fitting appointment you should have received a blue booklet titled ‘Your hearing aid’; this booklet provides comprehensive hearing aid self-help and troubleshooting information. It may be that the issue with your hearing aid could be resolved quite easily at home. If you do not have a copy of this booklet click here to access the PDF version.
We have also produced a video covering hearing aid maintenance and troubleshooting, which is available on our YouTube channel (on YouTube search for Royal Berkshire Audiology).
‘C2hear’ is another YouTube channel that has many helpful resources for hearing aid care and maintenance.
If, after following the above advice, you are still having problems with your hearing aids, the following options are available.
We continue to provide a postal repairs service, for this you should include:
Please note that we cannot accept hearing aids delivered in person.
You can contact us by email on Audiology.Repair@RoyalBerkshire.nhs.uk
Or by phone on 0118 322 8219/8637 in order to speak to a clinician who will facilitate the support required.
A ‘remote’ consultation would be either a video call or telephone call. If you have never had a video appointment before, be assured that the process is very straightforward. All you need is access to the internet on either a smart phone (easiest option) or a computer with a web cam. A letter and/ or text message would be sent to you with instructions and a link. For further information on this option please click here.
While a remote appointment would evidently not allow for hearing testing or hearing aid fitting it would allow you to discuss any pressing concerns, and for us to offer advice and support in the interim. This would also speed up the process and allow us manage your care more effectively once face-to-face appointments resume.
We are currently working on creative ways in which we can best support our patients from afar, so watch this space!
You will NOT be able to obtain batteries in person from the Royal Berkshire Hospital or most community sites. In order to obtain hearing aid batteries please email us on Audiology.Repair@RoyalBerkshire.nhs.uk or follow the instructions on the back of your battery card, to have batteries posted to you.
We cover clinics at multiple sites. Please check your letter to make sure you are attending the correct location.
Royal Berkshire Hospital Audiology is located in the West Drive Buildings, off Redlands Road.
Our mobile clinic also covers Loddon Vale, Pangbourne and Wantage; further details are available on your letter. Please note this service has limited access.
The service’s accreditation activity is defined by the schedule which can be viewed here: https://www.ukas.com/wp-content/uploads/schedule_uploads/00009/7959IQIPS.pdf
West Drive Buildings
Royal Berkshire NHS Foundation Trust
Reading RG1 5AN
Phone: 0118 322 7238
Fax: 0118 322 7075