Our IQIPS accredited Audiology Department provides a comprehensive service including the assessment and management of hearing loss, tinnitus and balance disorders for both children and adults. Our aim is to provide high-quality, effective rehabilitation centred around our patients' needs.
For those of you waiting for an update, thank you for your patience. As you will appreciate the situation in NHS hospitals has been developing daily (if not hourly), and we have been working hard to continue to provide care in a way that protects both our patients and our staff.
In line with the latest advice we must regretfully announce that all face-to-face audiology appointments and drop-in hearing aid repairs are suspended for the foreseeable future.
If you had an appointment booked with us we will be contacting you shortly to offer alternative remote consultation options.
The Royal Berkshire Audiology site will be closed therefore please do not attend unless you have been specifically contacted to do so. See the ‘Batteries’ heading below for how to obtain batteries remotely.
The audiology drop-in repair service has been suspended at all sites.
At your fitting appointment you should have received a blue booklet titled ‘Your hearing aid’; this booklet provides comprehensive hearing aid self-help and troubleshooting information. It may be that the issue with your hearing aid could be resolved quite easily at home. If you do not have a copy of this booklet click here to access the PDF version.
We have produced a video covering hearing aid maintenance and troubleshooting, which is available on our YouTube channel (on YouTube search for Royal Berkshire Audiology).
‘C2hear’ is another YouTube channel that has many helpful resources for hearing aid care and maintenance.
If, after following the above advice, you are still having problems with your hearing aids, please contact us by email on Audiology.Repair@RoyalBerkshire.nhs.uk or by phone on 0118 322 8219/8637.
A ‘remote’ consultation would be either a video call or telephone call. If you have never had a video appointment before, be assured that the process is very straightforward. All you need is access to the internet on either a smart phone (easiest option) or a computer with a web cam. A letter and/ or text message would be sent to you with instructions and a link. For further information on this option please click here**.
While a remote appointment would evidently not allow for hearing testing or hearing aid fitting it would allow you to discuss any pressing concerns, and for us to offer advice and support in the interim. This would also speed up the process and allow us manage your care more effectively once face-to-face appointments resume.
We are currently working on creative ways in which we can best support our patients from afar, so watch this space!
You will NOT be able to obtain batteries in person from the Royal Berkshire Hospital or most community sites. In order to obtain hearing aid batteries please email us on Audiology.Repair@RoyalBerkshire.nhs.uk or follow the instructions on the back of your battery card, to have batteries posted to you.
We are unable to answer questions from patients who have not been referred to the service. This is because it is difficult to provide appropriate advice without a full clinical history, and appropriate assessment.
A referral can be made by:
We cover clinics at multiple sites. Please check your letter to make sure you are attending the correct location.
Royal Berkshire Hospital Audiology is located in the West Drive Buildings, off Redlands Road.
Our mobile clinic also covers Loddon Vale, Pangbourne and Wantage; further details are available on your letter. Please note this service has limited access,
West Drive Buildings
Royal Berkshire NHS Foundation Trust
Reading RG1 5AN
Phone: 0118 322 7238
Fax: 0118 322 7075