COVID 19 Update: Modified service
Thank you for your patience as our department adapts to the evolving situation; we have been working hard to continue to provide care in a way that protects both our patients and our staff.
In order to do so Audiology is providing a modified service, including options for remote support where appropriate. The drop-in repair and maintenance service is currently suspended at all sites however please see the ‘Hearing aid repairs’ heading below for alternative options. Additionally see the ‘Batteries’ heading below for how to obtain batteries remotely.
Please do not attend the audiology department in person unless this has been expressly agreed with one of our audiologists.
If you had an appointment booked with us that was cancelled (or not scheduled) due to the Covid-19 outbreak, you will be contacted in the near future regarding alternative arrangements. To comply with government-stipulated advice some aspects of your care may need to be provided remotely (via telephone or video appointment or through the use of written questionnaires).
Hearing aid repairs
In order to keep our patients and staff safe, it has been necessary to suspend the audiology drop-in repair service at all sites. However there are a number of alternative options, should you experience problems with your hearing aids.
At your fitting appointment you should have received a blue booklet titled ‘Your hearing aid’; this booklet provides comprehensive hearing aid self-help and troubleshooting information. It may be that the issue with your hearing aid could be resolved quite easily at home. If you do not have a copy of this booklet click here to access the PDF version.
We have also produced a video covering hearing aid maintenance and troubleshooting, which is available on our YouTube channel (on YouTube search for Royal Berkshire Audiology).
‘C2hear’ is another YouTube channel that has many helpful resources for hearing aid care and maintenance.
If, after following the above advice, you are still having problems with your hearing aids, the following options are available.
We continue to provide a postal repairs service, for this you should include:
Please note that we cannot accept hearing aids delivered in person.
You can contact us by email on Audiology.Repair@RoyalBerkshire.nhs.uk
Please call 0118 322 8219 to speak to a clinician who can assist and facilitate any support you may require (this phone line is open Monday-Friday, 9:00-16:30).
If we are unable to resolve your issue via one of the remote options above, we can make safe arrangements for you to be seen in the clinic. Please be aware that you may have to travel to another location for face-to-face care, should that become necessary, as not all of our sites have yet re-opened.
A ‘remote’ consultation would be either a video call or telephone call. If you have never had a video appointment before, be assured that the process is very straightforward. All you need is access to the internet on either a smart phone (easiest option) or a computer with a web cam. A letter and/ or text message would be sent to you with instructions and a link. For further information on this option please click here.
We have been working hard on alternative approaches to providing hearing care, which comply with official guidance, and are now offering ‘remote fittings’ where appropriate. For this the new hearing aids would be programmed according to your latest hearing test, and sent to you via post, along with a support pack of how to use them. Once you received the hearing aid and support pack, a video or telephone follow-up appointment would be arranged to provide further support.
If we are unable to meet your hearing care needs remotely we will make safe arrangements for you to be seen in the clinic. Please be aware that you may have to travel to another location for face-to-face care, as not all of our sites have yet re-opened.
You will NOT be able to obtain batteries in person from the Royal Berkshire Hospital or most community sites. In order to obtain hearing aid batteries please email us on Audiology.Repair@RoyalBerkshire.nhs.uk or follow the instructions on the back of your battery card, to have batteries posted to you.
The service’s accreditation activity is defined by the schedule which can be viewed here: https://www.ukas.com/wp-content/uploads/schedule_uploads/00009/7959IQIPS.pdf
General enquiries: 0118 322 7238
Hearing aid repairs & maintenance: 0118 322 8219 (Open Mon-Fri, 9am-4:30pm)
General enquiries: email@example.com
Hearing aid repairs & maintenance: Audiology.Repair@RoyalBerkshire.nhs.uk
West Drive Buildings
Royal Berkshire Hospital
Reading RG1 5AN