Instructions on how to register a child on Royal Berkshire Connect.
Register to Royal Berkshire Connect
Getting started
Getting started: How to register
You should have received a text message with a link inviting you to access Royal Berkshire Connect on your smartphone.
If you don't own a smartphone you can access Royal Berkshire Connect on your computer or tablet.
To log in, you will use your email address or a user name (of your choice) and you will use both a password and your mobile phone to provide two-factor authentication. If you have the NHS App you will be able to use the login details you use for this.
You are invited to join Royal Berkshire Connect based on the mobile phone number associated with your Royal Berkshire Foundation Trust patient record, and if that mobile number is updated in the hospital medical record, that number will update in Royal Berkshire Connect as well.
Register to Royal Berkshire Connect
Frequently asked questions
Once you have registered, all you need to access Royal Berkshire Connect is an internet connection and a suitable electronic device such as your home computer, tablet or smartphone.
You can access Royal Berkshire Connect using Google Chrome, Safari, Microsoft Edge and Firefox web browsers.
If you have trouble viewing Royal Berkshire Connect, you might need to get an updated version of your web browser. You will need a PDF reader to view some documents.
Yes, you can register via a computer or tablet. You will still need a phone to receive verification codes both when you first register, and each time you login.
We recommend you save the Royal Berkshire Connect webpage in your ‘favourites’ on your computer or tablet so that you can easily access it.
Unfortunately, delegated access is not possible at this time.
No, every patient portal user needs their own email address. If you share one with a family member, one of you will need to create a new email address if you both want to register.
Mobile numbers can be shared but you will need to be aware that you will receive text messages for both you and your family member on the same phone. This may mean you could accidentally click on their link, but their login details will be different.
We advise that you do not register the same mobile number twice to avoid confusion. Always make sure that the mobile number you register with belongs to you and not someone else.
Accessibility and communication preferences
How accessible is Royal Berkshire Connect?
It is important to us that Royal Berkshire Connect meets your needs. Royal Berkshire Connect is a ‘web-based’ app, which means that you will be able to access it using your internet browser (for example Microsoft Edge or Google Chrome) from any suitable device, for example a smartphone, tablet or PC.
You will be able to use built-in features on your internet browsers or device, such as the 'pinch and zoom' function to increase text size, screen readers and colour contrast.
What happens if I choose to go paperless?
If you choose the option to go paperless when you join Royal Berkshire Connect, you can change your preferences at any time. Go to the homepage and click My Details. Scroll down to the section called Your letter delivery to see if you are currently registered for paper-free, or traditional post. To update your preference, click on the Change button.
Even if you choose to opt out of paper communications, we will still send you some letters by post, depending on your hospital department.
Reporting a technical issue
If you're still having issues:
- there's more help and information in the Royal Berkshire Connect Help Centre
- you can report a technical issue to the software providers of Royal Berkshire Connect.