In this section
Primary Care is open and ready to help you get the medical advice and support you need. But the way you may be accessing your local General Practice may be different.
You may be used to seeing a GP, but they are just one part of a large team of healthcare professionals there to assist you. Next time you contact your local practice you may be seen by a:
If your next appointment is not with a GP, then don't feel like you haven't been seen properly. Each member of the general practice team works in partnership and is able to refer you to more specialist help if needed.
GP practices are continuing to offer face-to-face appointments, but now your practice may also offer you a video or telephone appointment instead.
This can save you time waiting for a face-to-face appointment and means you do not need to go into a GP surgery.
Also, due to high levels of demand, you may need to wait a few days to receive an appointment. This is because there are other, more urgent patients being seen ahead of you. Please be patient as you will be seen at a time that is appropriate for you.
With services across the NHS under significant pressure it is understandable to feel frustrated. However, it is never okay to take out frustration on staff.
Remember, all staff in the NHS, from GP receptionists to doctors in the Emergency Department, and here to help you. Please treat them with respect to help make sure they can provide you with the best possible care.