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Know the Right Place to Go

We have a whole system of services to support you including NHS 111 Online, Pharmacists, GPs and Emergency Department. 

It isn't always easy knowing the right place to go. Learn more about what service is right for you so you can get help as quickly as possible, and reduce pressure on local NHS services. 

Think 111 First

If you have an urgent, but not life-threatening health problem you can now visit NHS 111 website first to find out if you need to attend the Emergency department (ED).

NHS 111 can book you an appointment at your local ED. 111 will allocate you a time to attend the ED and be treated, meaning you don't have to wait a long time to be seen or they can also make you a direct appointment with a GP, Pharmacist or Urgent Treatment Centre if you don't need to attend ED.

They may also be able to give you the advice you need without using another service.

This service means that you shouldn't wait as long but it is also helping services avoid becoming overcrowded.

Urgent vs Emergency - What is the difference?

You may often hear NHS talk about only visiting Emergency Department (A&E) in case of emergencies and contacting NHS 111 for urgent queries. But what is the difference?


In case of emergencies you should always visit your local Emergency Department or call 999. Please do so if you're experiencing any of the following symptoms:

  • signs of a heart attack - pain like a very tight band, heavy weight or squeezing in the centre of your chest
  • signs of a stroke - face dropping on one side, can’t hold both arms up, difficulty speaking
  • severe difficulty breathing - not being able to get words out, choking or gasping
  • heavy bleeding - that won’t stop
  • severe injuries - or deep cuts after a serious accident
  • seizure (fit) - someone is shaking or jerking because of a fit, or is unconscious (can’t be woken up)
  • sudden, rapid swelling - of the eyes, lips, mouth, throat or tongue


Urgent care services provide medical care for minor injuries and ailments which are not life-threatening. Examples of urgent care needs include:

  • Minor head, ear or eye problems.
  • Sprains, strains, cuts and bites.
  • Children's minor injuries and ailments.
  • Abscesses or wound infections.

For all these, please visit NHS 111 Online first.

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