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Macmillan Cancer Information Centre

Coronavirus COVID-19

21 April 2020

If you're:
- living with cancer, have had cancer in the past, or are worried that you have cancer 

- a relative, friend or carer of someone living with cancer

this FAQ document contains the latest guidance from cancer charities on staying safe and accessing treatment/diagnosis.


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The Macmillan Cancer Information Centre is based in the Berkshire Cancer Centre at the Royal Berkshire Hospital. The centre offers support and information to anyone who has concerns about cancer, their relatives, friends and carers.

You may have cancer yourself, care for a friend or relative, work as a health care professional or simply want to know more about cancer.


We can help you with the practical and emotional aspects of living with cancer, from finance and benefits support to travel insurance. We can also help you with information on health promotion, prevention and detection of cancer.

Information is available in different languages on request, and is suitable for people with learning difficulties. We also offer guided access to the internet. We can put you in touch with other groups and organisations that we think will be able to help you, including the Macmillan Benefits Advice Service, the Macmillan Cancer Rehabilitation Team, and local support groups.

We do run an outreach service at other smaller hospitals in Berkshire (Bracknell Healthspace and West Berkshire Community Hospital), but only at certain times during the week. Please contact us to find out when we’ll be at a hospital near you.

What do people ask?

How can I learn more about the type of cancer I have? 
Who can I speak to about benefits advice?  
Do you have information on local and national support groups?
How do I go about getting information on travel insurance?

How to get in touch

The service is based in the North block of the Royal Berkshire Hospital, in the Berkshire Cancer Centre, in friendly, confidential and quiet surroundings. If you have any concerns or questions about cancer, you can drop in without an appointment. You don’t need a referral from a doctor or nurse. All discussions are in complete confidence and we welcome anyone who needs our help.

We’re open Monday to Thursday between 9am and 4pm and Friday 9am to 2pm, except bank holidays.

If you cannot visit the Macmillan Information Centre, we have a telephone service, with an answer phone and can arrange to call you at home.

Look Good Feel Better (LGFB)

Look Good Feel Better (LGFB) helps boost the physical and emotional wellbeing of people undergoing cancer treatment through free workshops, printed materials and online tutorials.

The first workshop for women was held 25 years ago and since then the charity has developed special sessions, including sessions for men in 2018. Each group session is led by trained volunteers and is a chance to meet others in a similar situation, as well as learning useful skills and techniques to manage the side-effects of cancer treatment.

Finding out you have cancer is traumatic. The added stress of the appearance related side-effects can be demoralising and feel overwhelming, which can have serious consequences at a time when a positive attitude is vital.

Contact us for more information.


Useful contacts

Macmillan Cancer Information Centre
North Block
Royal Berkshire
NHS Foundation Trust
London Road
Reading RG1 5AN

Tel: 0118 322 8700

Email Macmillan Cancer Information Centre


    Royal Berkshire NHS Foundation Trust,
    London Road,
    RG1 5AN
    Email us
    Tel: 0118 322 5111
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