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Hearing aid repairs

Drop-in hearing aid repairs clinic
If you have a fault with your hearing aid or need hearing aid maintenance, we offer a walk-in repairs clinic where your hearing aid can be seen without the need for an appointment.

Before attending the drop-in clinic it is worth taking a look at the troubleshoorting guide in 'Your hearing aid' booklet (this is the blue book you should have received at your fitting appointment).  It may be that the issue with your hearing aid can be resolved quite easily at home, without the need to visit the audiology department.  Click here to access the PDF version of 'Your hearing aid - a self-help and troubleshooting guide'.

Please note that due to the nature of the drop-in clinic it is difficult to predict how many people will attend at any given time, therefore there may be a wait ot be seen which will vary depending on the number of visitors.  On average a drop-in repair takes approximately 15 minutes.

Drop-in hearing aid repair clinics are at the following locations:

  • Royal Berkshire Hospital - Reading
    Mondays to Fridays 9am-4.30pm

    Booked repairs available on special request
  • Wokingham Hospital - Wokingham
    Mondays 2pm-4pm

    Thursdays 9am-12pm
  • West Berkshire Community Hospital - Thatcham
    Tuesdays and Wednesdays 9am-12pm and 2pm-4pm
  • Bracknell Healthspace
    Wednesdays 9am-12pm
  • Wallingford Community Hospital
    Thursdays 9am-12pm
  • Townlands Memorial Hospital - Henley-on-Thames
    Friday 9am-12pm and 2pm-4pm


The drop-in clinic is specifically for people who are experiencing the following problems:

  • The hearing aid has stopped working
  • The sound of the hearing aid has changed suddenly
  • The hearing aid is making noises such as buzzing or whistling
  • The hearing aid has broken
  • The earmould has broken
  • The earmould tubing has come loose or needs replacing (remember it needs replacing every 6 months)
  • The earmould is uncomfortable

Any other problems are likely to require an individual appointment.

Hearing aid batteries are available from all local GP surgeries using a battery card. Click here for more information

Please note: patients may need to wait for some time during busy periods. If you require anything other than routine maintenance of hearing aids, you will need to make an appointment.

If you are experiencing a difficulty with your hearing aid which is not mentioned in the above list, please telephone the following number and you will be advised whether an appointment is required:

Tel: 0118 322 7238

Fax: 0118 322 7075

We also offer a postal repair service. 

You should include:

  • A stamped, addressed envelope
  • Your name and contact details
  • Information about the fault

You may choose to leave your hearing aids at reception in an envelope marked for the attention of Audiology. Once the aid is ready for collection we will contact you.

You should include:

  • Your name and contact details
  • Information about the fault

Contact details

Audiology Department
Audiology 2
West Drive Buildings
Royal Berkshire NHS Foundation Trust
London Road
Reading RG1 5AN

All enquiries and bookings/cancellations

Phone: 0118 322 7238
Fax: 0118 322 7075
Email: audiology.royalberkshire@nhs.net


    Royal Berkshire NHS Foundation Trust,
    London Road,
    RG1 5AN
    Email us
    Tel: 0118 322 5111
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