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Children's hearing aid repairs

Is my child’s hearing aid faulty?

Below is a handy troubleshooting guide; however, should the hearing aid still appear faulty then please do not hesitate to contact the Audiology team using the contact information at the bottom of the page.

No sound from the hearing aid:

  • Check that the hearing aid is switched on properly.
  • Check that there has been no accidental confusion between new and used batteries and that the battery is in the right way around. If the battery is in correctly and working you should be able to hear a high-pitched whistling sound when the aid is on but out of the ear with the volume (if manually adjustable) on maximum. Cupping your hand over the end of the ear mould can emphasise this whistling.
  • The ear mould tubing may be blocked by ear wax. If this is the case you can attempt to remove it using a pin head or brush with the metal hook end. If this is not successful try retubing the ear mould (If we have shown you how to do this and given you spare tubing). If you are not able to retube the hearing aid yourself contact Paediatric Audiology for advice.
  • The ear mould tubing may be blocked by condensation. If this is the case a ‘puffer’ can be provided to dry the tubing.
  • The hearing aid may be working intermittently due to moisture. If this is the case, by using the Dri-pot provided in your care kit.
  • The hearing aid may be damaged or faulty. If you think this is the case contact Paediatric Audiology for advice.

Sound from the hearing aid is not clear/sounds distorted:

  • The ear mould may not be inserted properly. Try reinserting the ear mould using the guide in this booklet.
  • The battery may be weak. Try replacing the battery with a new one.
  • This may happen if the ear mould is not fitting into the ear well or if the hearing aid is damaged or faulty. If you suspect either of these causes please contact Paediatric Audiology for advice. 

Sound from the hearing aid is not loud enough:

  • The ear mould may not be inserted properly.
  • The ear mould tubing may be blocked by ear wax. If this is the case you can attempt to remove it using a pin head or a brush with a metal hook end. If this is not successful try retubing the ear mould (If we have shown you how to do this and given you spare tubing). If you are not able to retube the hearing aid yourself contact Paediatric Audiology for advice.
  • The ear mould tubing may be blocked by condensation. If this is the case a ‘puffer’ can be provided to dry the tubing.
  • This may also be due to wax in your child’s ears, a change in their ability to detect sounds, because the settings of their hearing aid(s) need adjustment or because their hearing aid is faulty or damaged. If you suspect any of these causes contact Paediatric Audiology for advice.

 Feedback (whistling) from the hearing aid:

  • The ear mould may not be inserted properly.
  • This may also be caused by the ear mould being too loose or if the settings of the hearing aid need adjustment. If you suspect either of these causes please contact Paediatric Audiology for advice.
  • There could be wax blocking in your child’s ears, if you suspect this then please contact Paediatric Audiology for advice.

How to contact Children’s Audiology

The Children’s Audiology telephone number is 0118 322 7238.

Please contact us on this telephone number or alternatively email audiology.royalberkshire@nhs.net.

There are dedicated appointment slots for children’s hearing aid repairs. If you contact our administration team they will be able to arrange a convenient appointment for you and your child.

  • CONTACT DETAILS:

    Royal Berkshire NHS Foundation Trust,
    London Road,
    Reading,
    RG1 5AN
    Email us
    Tel: 0118 322 5111