Staff from the endoscopy unit at The Royal Berkshire NHS Foundation Trust were delighted to hear it had once again been awarded full accreditation by the Joint Advisory Group (JAG) of the Royal College of Physicians for its exceptional endoscopy services.
An endoscopy is a procedure where the inside of the body is examined internally using an instrument called an endoscope – a long, thin, flexible tube with a light source and a video camera at one end. The JAG sets the National standards for endoscopy units throughout the UK to ensure the quality and safety of patient care. There are different types of endoscopes and they are used to diagnose conditions in the colon, womb, bladder, stomach, lungs and airways or joints.
The unit which provides a full range of diagnostic and therapeutic endoscopy procedures, needed to demonstrate excellence in a number of key areas to meet the required standard.
Clare Gardiner, Lead Nurse – Endoscopy Services said: “We are committed to delivering high quality patient focused care and are delighted the unit has been recognised once again as providing an outstanding service.
“There were seven key areas of performance with an underlying emphasis on quality, safety and training that we had to meet. The inspection regime was rigorous and to gain accreditation we had to provide detailed evidence that we were performing to the highest standards in every aspect of care.”
The unit which is staffed by nurses, endoscopy technicians, endoscopists and support workers, provides a six day a week service and cares for approximately 10,500 patients a year. There is also a team dedicated to bowel cancer screening.
Claire added: “As nurses we are at the forefront of influencing the patient experience. As well as excellent clinical practice, we need to have exceptional communication and organisational skills, along with a supportive manner to make sure we do all we can to ensure every patient has a good experience.
“We work hard to make sure we provide a quality, safe and effective service in line with the government’s modernisation agenda and patient needs”.