Staff from the endoscopy unit at The Royal Berkshire NHS Foundation Trust were delighted to hear it had once again been awarded full accreditation by the Joint Advisory Group (JAG) of the Royal College of Physicians for its exceptional endoscopy services.
An endoscopy is a procedure where the inside of the body is examined internally using an instrument called an endoscope – a long, thin, flexible tube with a light source and a video camera at one end. The JAG sets the National standards for endoscopy units throughout the UK to ensure the quality and safety of patient care. There are different types of endoscopes and they are used to diagnose conditions in the colon, gullet, stomach, and lungs.
The unit which provides a full range of diagnostic and therapeutic endoscopy procedures, needed to demonstrate excellence in a number of key areas to meet the required standard.
Consultant Gastroenterologist and Clinical Lead for Endoscopy, Dr Nish Chandra, said: “We are committed to delivering high quality patient focused care and are delighted the unit has been recognised once again as providing an outstanding service. The accreditation has also enabled us to maintain our status as a Bowel Cancer Screening Centre; providing an important service for our local community.”
The endoscopy team needed to demonstrate that it met the criteria in seven key areas of performance with an underlying emphasis on quality, safety and training. The inspection regime was rigorous and to gain accreditation the team had to provide detailed evidence that they were performing to the highest standards in every aspect of care.
Staffed by nurses, endoscopy technicians, endoscopists and support workers, the unit provides a six day a week service and cares for approximately 10,500 patients a year. .
Claire Gardiner, Lead Nurse for Endoscopy Services explained: “As nurses we are at the forefront of influencing the patient experience. As well as excellent clinical practice, we need to have exceptional communication and organisational skills, along with a supportive manner to make sure we do all we can to ensure every patient has a good experience.
“We work hard to make sure we provide a quality, safe and effective service in line with the government’s modernisation agenda and patient needs.”
In a letter to the Trust’s Chief Executive Steve McManus, John Green, Chair ESQAS for the Joint Advisory Group said: “We would like to congratulate the staff at the endoscopy unit for their continued hard work in achieving and maintaining JAG standards.”