Our Values: Compassionate | Aspirational | Resourceful | Excellent

The services we offer

staff discharge lounge

Clinical services provided

For a detailed listing of clinical services provided by the Trust see the list of wards and departments.

Non-clinical services

Estates and Facilities management services       

Keeping our hospital clean

The Trust's Patient Environment Action Team (PEAT) has been making incremental progress on its annual assessments and for its 2011 results achieved the following results:

  • Privacy & Dignity – Good
  • Patients Environment – Good
  • Catering – Excellent

In order to maintain these standards the Trust is incrementally adopting the National Standards of Cleanliness auditing tool, and the latest cleaning scores are indicating a score of around 94.6%.

Portering services

The portering service operates on a 24-hour basis.  The range of services provided by the portering team include;

  • Patient movements around the hospital
  • Collection of clinical and domestic waste
  • Movement of deceased patients
  • Changing of oxygen cylinders
  • Delivery of stores to wards and departments
  • Movement of post around the hospital
  • Delivery and removal of clean and dirty linen around the hospital
  • Assist with furniture removals
  • Supporting the attendance to suspected fire incidents

Security services

Our professional security services are provided by Chubb Security, who help ensure the continued safety of patients, staff and visitors 24 hours a day.

Despite this high level of support all occupants are encouraged to be vigilant at all times and to consider their responsibility to others at all times.

The Trust operates a system of ‘agreement for responsible behaviours, which may be applied in situations where patients or their visitors’ behaviours may be causing a concern to others.

Security Control room staff undertake various duties, including monitoring fire panels, intruder alarm panels, transport requests and CCTV (governed by the CCTV code of practice and the RIPA Act).

The control room is linked to all security guards via radio and can dispatch officers to areas that need urgent assistance or where a breach of security has occurred. They also oversee the Trust car parks ensuring that vehicles use designated spaces only and that disabled spaces are not as used, this may include clamping.

Engineering services

The Estates Department is responsible for the following services;

  • Engineering Services
  • Building Services
  • Fire Safety
  • Energy and Environmental Management
  • Water Hygiene
  • Grounds and Gardens
  • Reactive building repairs


The Switchboard is located at the RBH site in North Block. It is a busy switchboard dealing with approximately 8,000 to 10,000 calls per day and 170 on-call staff. There are approximately 23 staff, who work working shifts. This is currently a manual service and the Trust is exploring the options around improving the speed and efficiency of the service using an automated service.

Bedside communications

The NHS Plan states that all patients should have a personal television and telephone by their bedside.

Catering Service

The Trust is proud of its patients dining service and the feedback received from independent patient surveys demonstrates a high level of patient satisfaction.

The team aims to satisfy various cultural and religious requirements within its menu, but is pleased to receive special dietary requests at any time.

Services for which the authority is entitled to recover a fee together with those fees

Details of non-clinical services which the Trust's is entitled to recover a fee is attached.

Patient information leaflets and other booklets and newsletters

For detailed patient information leaflets available see wards and departments , and for other sources of information see patient and visitors and information zone sections of this website.


Patients are the most important people in the NHS and the Patient Advice and Liaison Service (PALS) is here to make sure that you receive the best possible service when you are under our care.

PALS is an impartial, confidential NHS service that can provide patients, relatives and carers using the Royal Berkshire NHS Foundation Trust  with 'on the spot' help, support and information.

For more information see Patient Advice and Liaison Service.

Corporate communications and media releases

The Trust's public relations team plays a major role in promoting the Trust's achievements, innovations and improvements.

As a public organisation the Trust has a responsibility to project an accurate image and keep the local population informed of any key decisions taken in the public interest.

The public relations team promotes a positive image through press releases, news bulletins, magazine features, television and radio broadcasts, a comprehensive media advice service, newsletters, posters and the Internet.

For details of latest press releases and news stories concerning the Trust see the news section of the website.


Useful Contacts

Corporate and Information Governance

Royal Berkshire Hospital Foundation Trust
London Road

0118 322 6743



    Royal Berkshire NHS Foundation Trust,
    London Road,
    RG1 5AN
    Email us
    Tel: 0118 322 5111
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