A nurse who specialises in caring for people at the end of their lives, has been recognised in the Royal Berkshire NHS Foundation Trust’s new monthly staff recognition scheme.
StarCard Awards were introduced in January 2017 to give staff a way to acknowledge and thank colleagues who have gone “above and beyond” their daily duties to support each other or help patients. Nearly 50 digital thank you StarCards were sent in the first month.
They were judged by a panel which comprised two members of the Trust’s Board and a Governor.
Carole Callaway, a Palliative Care Clinical Nurse Specialist at the RBH’s Berkshire Cancer Centre, was nominated by Dr Francesca Holt.
Carole had come into work on her day off to support a dying cancer patient. Carole did this for the patient, and also to support a work colleague who knew the patient personally, as a friend, and she gave them personal and professional support.
Dr Holt said that without Carole, it would not have been possible to deliver such good patient care.
“The patient wanted to die at home, and Carole made this happen and this helped the patient and his family who benefited hugely from her presence, compassion, and ability to rapidly organise a complex discharge.”
Dr Holt added: “I was struck by Carole’s impressive sense of duty and humility. Her unwavering dedication to patient care and kind support of a colleague that day was appreciated. Thank you.”
Carole received a certificate and £20 voucher and will automatically go forward to the Trust’s annual Staff Excellence Awards in November.
The award was presented by Trust Chief Executive, Steve McManus, at the monthly Team Briefing session on Tuesday 7 February. He said: “Putting patient care first and supporting colleagues, is at the heart of our work here at the Royal Berks.
“Carole absolutely demonstrated our Trust values and she was an unanimous choice for the judges - and a very worthy winner of our first StarCard award.”