Royal Berkshire shortlisted for a national CHKS patient experience award

The Royal Berkshire NHS Foundation Trust is just one of five Trusts to be shortlisted for a national award.

The CHKS Top Hospitals awards celebrate excellence throughout the UK and are given to acute sector organisations for their achievements in healthcare quality and improvement.

The patient experience award is a national award allocated on the basis of what patients think of their experience when they visit a hospital. It is based on a range of patient experience indicators including: inpatient surveys, the most recent surveys from A&E, outpatient or maternity, PROMs, Friends and Family Test scores and PLACE scores.

CHKS, part of Capita Healthcare Decisions, has used over 28 years of experience in the analysis of hospital data to decide the indicators on which each of the Top Hospitals programme awards are judged. The data comes from the information that is regularly submitted by hospitals to NHS Digital to help track performance.

Tracey Francis, Managing Director, Capita Healthcare Decisions, said: “The Royal Berkshire should feel proud to be shortlisted for this patient experience award as it highlights the exceptional work and care that it consistently provides. We look forward to announcing the overall winner at our awards ceremony in June.”

Trust Chief Executive Steve McManus said: “The Trust is very proud to have been shortlisted.  The experience our patients receive from staff at the Royal Berkshire Hospitals goes to the heart of our values and what we are here for. This nomination recognises that, against national measures, our patients rate highly the quality of service they receive from the Trust. This feedback is very important to us. 

“Our staff aspire to provide an excellent, high quality service to all our patients, their families, carers, or indeed to any visitor to our facilities. I would like to take this opportunity to thank staff at the Royal Berkshire Hospital for all their hard work that has led to this nomination. ”

The CHKS Top Hospitals programme awards will be held in London on the 12 June at the Royal College of Physicians and hosted by Sue Saville, the Medical Correspondent for ITV News. Over 200 guests are due to attend including leaders from across the healthcare sector.

20 May 2019