Patients and the public agree, the Royal Berkshire Hospital is a great place to be. The Royal Berkshire NHS Foundation Trust has once again scored highly and increased its performance across a series of national indicators.
According to the 2017 Patient Led Assessments of the Care Environment or PLACE, the Trust’s results were very positive and above the national average in all domains. In some areas they were significantly better.
PLACE is a national assessment of non-clinical services. This year’s PLACE inspection took place on 11 – 12 April.
The assessments involve local people, known as Patient Assessors, going into hospital as part of a team to assess how the environment supports the provision of clinical care. Areas looked at and assessed include cleanliness, food and hydration, privacy, dignity and wellbeing, condition appearance and maintenance, dementia, and disability.
The criteria included in PLACE are not standards, but they do represent aspects of care which patients and the public have identified as important. The results are published by the NHS Health and Social Care Information Centre to help drive improvements in the care environment. The results show how hospitals are performing both nationally and in relation to other hospitals providing similar services.
Trust Chief Executive, Steve McManus, welcomed the report. “This is fantastic news. Our patient’s views and what they say about us is so important. We continue to use their feedback to drive up our performance.
“The use of patients and the public in our PLACE assessment means we get external feedback. This has demonstrated that the Trust is improving year on year in many of the non-clinical issues that the public sees as important.
“I would personally like to thank everyone who took part and congratulate the teams who constantly strive to give such excellent service.”
23 August 2017