The core values of the Orthopaedic Department at the Royal Berkshire NHS Foundation Trust (RBFT) puts patients at the heart of everything it does, and understanding its performance in all areas is crucial to enabling them to learn from feedback and continually improve the quality of care it provides.
Passionate about tracking the progress and recovery of patients, three years ago, a group of senior clinicians and support staff, led by Orthopaedic Consultant, Mr Sean O'Leary, introduced a new online system to create a central database of the outcomes of all its major orthopaedic procedures. The programme, known as ‘MyCORE’, collates information on every patient’s ‘Care, Outcome, Recovery and Experience’. Patients are asked about their health and quality of life before they have an operation and about their health and the effectiveness of the procedure afterwards. This data is then used to feed the emerging National Registries for various surgical procedures, including the mandatory submission of outcomes for hip and knee replacement.
Building on the success of the initial project, the next step was to automate the capture and upload of mandatory National PROMs to NHS Digital, which was an arduous paper exercise.
The RBFT team, its National PROMs provider, Membership Engagement Services (MES) and Amplitude (the system provider), worked in partnership to develop a mechanism to deliver electronic data recording and submission. As well as being more labour efficient, the new system works in real-time, giving a clear, up-to-the-minute picture of performance and quality, along with the facility to drill down into data to fully understand where things could be improved.
Steve McManus RBFT Chief Executive, is delighted about the success of the project, and said: “I am extremely excited at the prospect of our Trust leading the charge in gathering not only electronic National PROMs, but outcomes throughout the entirety of Orthopaedics. It is innovations such as these that put patients first and gives them the reassurance that their Care, Outcome, Recovery and Experience is a top priority for their Consultant, clinical team and the Trust.”
Amplitude’s Project Manager, Tom Ward, added: “We were thrilled to have the Royal Berkshire come on board to implement Amplitude. It was a project we could really take a hold of and run with. Amplitude and the hospital worked collaboratively together extremely well and delivered a system completely in line with their objectives.”
17 July 2917