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Remarkable improvement recognised as Royal Berkshire Hospital rated ‘outstanding’

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The Royal Berkshire Hospital has been rated ‘outstanding’ by the Care Quality Commission (CQC) with inspectors reporting that it has made ‘significant improvement’.

The Trust’s overall rating has risen to ‘good’ as the Trust’s other sites were not inspected during this visit. The Trust’s last inspection was in March 2014 when the Trust was rated as ‘requires improvement’.

The CQC inspected the hospital during September and October 2017, and asked five key questions regarding the services delivered from the hospital in Reading:

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

Staff were able to demonstrate improvement in all of the services inspected which included urgent and emergency care, medical care – including older people’s care, surgery, critical care and outpatients.

Inspectors recognised that throughout the Trust staff, teams and services work collaboratively, innovatively and efficiently to deliver joined-up care resulting in better patient experience and outcomes.

A number of individual areas were highlighted for their outstanding practice, such as the introduction of a one-stop urology clinic which the report states is improving the service, reducing waiting times and increasing satisfaction amongst patients and staff. 

The cardiac care unit has provided the most effective 24/7 heart attack service nationally for seven consecutive years, due to the team’s innovative approach, the way they work together and their sustained effort to improve quality.

The acute stroke unit team was also recognised for its exceptional performance, with a consistent top rating nationally for clinical care and outcomes.

Across the hospital inspectors recognised a culture where staff are proud to work at the hospital and deliver care in line with its vision and values, with patients at the centre of everything they do. There has been a cultural shift throughout the whole Trust to more fully support and actively retain staff. Also the hospital’s continuous work to be more efficient and improve patient outcomes was recognised. 

The Trust has also worked hard at improving engagement and fostering positive and collaborative relationships with the local community, people who use its services, partner organisations and other stakeholders to ensure their views are taken into account when planning services.

Chief Executive Steve McManus said:

“We are absolutely delighted to have received an outstanding rating for the Royal Berkshire Hospital. This is a testament to everyone’s hard work and unwavering commitment and we look forward to our other sites and services being inspected so that we can demonstrate how outstanding they are too.

“We are pleased that feedback from the CQC demonstrates to the communities we serve that our services are safe, caring and effective.

"Although we have been rated outstanding we know we are not perfect - there are areas to work on and the report will help us to focus on addressing the issues highlighted by the report where we can continue to make improvement.

“I am confident that the work we are undertaking will ensure patients and their families continue to receive the highest standard of care, as we work towards making sure every service provided by the Trust is outstanding.”

11 January 2018



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