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Potential national NHS IT and phone issues

Thursday, 18 May 2017 - 12.00hrs


The Royal Berkshire NHS Foundation Trust wants to thank local people for their continued patience during this challenging time due to the Trust being affected, along with other parts of the NHS, by the global cyber attack.


Patient services across the Trust are being run as normal, although there may be some delays, for which the Trust apologises. Should this change, and the Trust need to reschedule any appointments, patients will be contacted directly.


Parts of the Trust’s telephone system have also been affected, and the Trust apologises that relatives and visitors may experience some difficulty getting through to the hospital.  Patients with queries regarding their appointment should call the number on their appointment letter,  Callers may have to call back or to wait to get through, for which the Trust also apologises. Work continues to rectify this situation as part of the planned programme underway to manage the recovery required to our digital systems. 


Mary Sherry, Chief Operating Officer and Deputy Chief Executive at the Royal Berkshire NHS Foundation Trust, has thanked all staff who quickly implemented tried-and-tested business continuity plans. These include using backup paper systems where needed.


Mary said: “I would like to thank all our IT, clinical and admin staff as well as our on-call teams involved. They are doing a fantastic job of handling the situation and maintaining an almost normal service throughout, and keeping everyone up to date."


People are asked to consider calling NHS 111, visiting their GP,  or using pharmacies, local walk in centres or minor injury unit and avoid attending the A&E unless it is an emergency.  Full details of all NHS care facilities are on NHS Choices on www.nhs.uk



    Royal Berkshire NHS Foundation Trust,
    London Road,
    RG1 5AN
    Email us
    Tel: 0118 322 5111
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