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Patients give a ‘great thumbs up’ to their experience of care

Last week, Monday 23 to Friday 27 April, the Royal Berkshire NHS Foundation Trust (RBFT) recognised ‘Experience of Care week’ 2018 with a series of community engagement events and information stands to celebrate the work that's happening across the Trust to ensure they keep improving the experiences of care given to patients, families/carers and staff.

 

The week of events was led by Sharon Herring, director of nursing for networked care, and kicked off with a community engagement event for the local Sikh knit and natter group. The event included a tour of the medical museum, a talk by the voluntary services team about volunteering opportunities here at the Trust, resuscitation training with Vicky Swain, patient safety lead, and matron Chris Penhale.  They finished their day with a tour of elderly care wards and Buscot ward, the special care baby unit where the community group presented the many blankets that their members had knitted for our babies. 

 

Other events included the formal opening of the carers’ rooms by Nicci Gerrard, joint founder of John’s Campaign, and Ruth Clatworthy, who wrote her carer’s story after her brother was cared for here at RBH. John’s campaign was founded in November 2014 by Nicci Gerrard and Julia Jones, and encourages hospitals to provide easy access for family carers but also collaborate with them about the care being given and include them on decision-making, all of which can be crucial to the patient’s health and well-being. The carers’ rooms were kindly refurbished and funded by the Royal Berkshire League of Friends.

 

There was also an informal celebration with the Voluntary Services team, Royal Berks Charity and John Lewis who had all kindly sponsored the ‘Dress for Dignity’ room which was formally opened on 17 April 2018 to mark the ‘end PJ paralysis’ initiative and a key part of ‘Experience of Care week’. The facility supports patients who may have come into hospital as an emergency, or who may not have relatives living close by to bring them spare clothing, and get up and dressed whenever possible during their hospital stay.

 

Throughout the week, staff from the children’s wards, care crew, and voluntary services spent time showcasing the outstanding work they do for their patients and engaged with patients, carers and visitors in the main reception. A team from the Reading Museum of English Rural Life came in and led some reminiscence sessions, similar to the ones they run regularly with patients with dementia and on the elderly care wards. The teams received some fantastic feedback which they will use to continue the patient care they provide every day. The patient experience team also used the opportunity to launch and demonstrate the new ‘browsealoud’ software which is live on the Trust website and making it more accessible with easy speech, reading and translation tools.

 

Sharon Herring, director of nursing for networked care said: “The week of events went incredibly well and it was great to see so many of our patients and their carers getting involved in so many ways and giving us such fantastic and invaluable feedback.”

 

The RBFT is committed to providing the very best care for patients and their carers, supporting both their physical needs but also their overall wellbeing. The Trust regularly hosts events in the community for patients and the public to promote health and wellbeing for the local population.

2 May 2018

 

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