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One-stop clinic delivers more efficient service

Teamweb

A new one-stop urology clinic has opened at The Royal Berkshire Hospital to provide a more efficient service for patients, with quicker diagnosis and minimal waiting times for appointments.

 

The unique benefit of the service is that it brings a multi-disciplinary team, including doctors, specialist nurses and radiographers together in one area to ensure patients are able to have their initial consultation, a variety of diagnostic tests, investigations and their follow-up consultation in the same day, reducing the need for multiple visits.

 

Mr Adam Jones, Consultant Urological Surgeon and one of the project leaders explained: “Being able to investigate, diagnose and either treat the patient on the same day, or send them home with their treatment plan, so they can be followed up closer to home if necessary, is a valuable new approach to improve our urology service here at the Royal Berkshire Hospital.

 

“At present the clinic runs twice a week and we see approximately 35 patients in each clinic, this is helping to greatly reduce waiting times, and is proving to be very popular with our patients. We hope this is something we can develop further over time.”

 

Lead Nurse for the Urology One-Stop Clinic, Tess Garcia, added: "It is very satisfying for all our staff to see how much this has improved the diagnostic pathway for our patients. Instead of them seeing a doctor in out-patients, being booked for multiple investigations, requiring them to visit different departments on different days, sometimes weeks or months apart, and then returning on a further day to get those results from a different doctor, we can now do everything in one morning within the same department as a 'one-stop clinic'.

 

One very satisfied patient wrote to Consultant Urological Surgeon, Mr Charlesworth,   commenting: “The reason I am writing is to complement everybody in the department for the way it is run from the point of arrival to leaving.  The receptionist puts you at ease and is very welcoming, and the staff are most efficient in managing what I saw a very large number of patients through the various parts of the department.

 

“I was most impressed to have had three investigations done on the day and two sessions with yourself at the end of which I went home with all the answers and information required.

 

“Well done to everyone on this new ‘one-stop service’, keep the good work up.”

February 2017

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