Patients and the public agree, the Royal Berkshire Hospital is a great place to be. The Royal Berkshire NHS Foundation Trust has again scored highly and increased its performance across a series of national indicators.
According to the 2016 Patient Led Assessments of the Care Environment or PLACE, the Trust’s results were very positive and above the national average in all domains. In some areas they were significantly better.
PLACE is a national assessment of non-clinical services carried out on a single day. This year’s took place on Friday 5 May 2016.
All the assessments involve local people, known as Patient Assessors, going into hospitals as part of teams to assess how the environment supports the provision of clinical care, assessing such things as cleanliness, food and hydration, privacy dignity & wellbeing, condition appearance and maintenance, dementia, and disability.
The criteria included in PLACE are not standards, but they do represent aspects of care which patients and the public have identified as important. The results are published by the NHS Health and Social Care Information Centre to help drive improvements in the care environment. The results show how hospitals are performing both nationally and in relation to other hospitals providing similar services.
Trust Chief Executive, Jean O’Callaghan, welcomed the report. “What our patients say about us is really important. We continue to use their feedback to drive up performance.
“The use of patients and the public in our PLACE assessment means we get external feedback and this is demonstrating that the Trust is improving year on year on non-clinical issues that the public deems important.
“We’d like to thank everyone who took part and congratulate the teams who constantly strive to give such good service.”