Our Values: Compassionate | Aspirational | Resourceful | Excellent

Latest service updates

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Help us keep patients, staff and volunteers safe 

In line with government guidance, all staff must wear a face mask when on site and all patients and visitors should wear either a face mask/covering for the duration of their visit. If you are able to, please bring a mask/covering with you or ask a member of staff who will be happy to assist. Thank you for helping us reduce the spread of the virus.

You do not need to wear a face covering if you have a legitimate reason not to. This includes (but is not limited to):

  • young children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)
  • not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • if putting on, wearing or removing a face covering will cause you severe distress
  • if you are travelling with or providing assistance to someone who relies on lip reading to communicate

If you are coming into hospital for an appointment, please, wherever possible, attend on your own. This helps everyone maintain social distancing and keep other patients and staff safe.

If you need the support of a relative or friend please limit this to one person and be understanding if they are asked to wait outside the clinic or even outside the hospital. As we start to resume more clinics and services it means more people are coming to the hospital and we need to safely manage numbers.

If you arrive too early for your appointment you may be asked to return nearer the time you are due to be seen. It would help us if you waited outside the hospital, but if you choose to go to the café or shop, please remember to observe social distancing and wear your mask.

Click below for guidance on specific areas


COVID Patient Information leaflets

Phlebotomy outpatients clinics

Royal Berkshire Hospital - The phlebotomy outpatients clinic at the RBH is temporarily closed.

If you require a blood test, the following services are available:

Bracknell Healthspace for walk in general blood tests: Monday - Friday 8.00am-3.30pm (except bank holidays)

Berkshire Healthcare Foundation Trust operates an appointment only clinic for blood tests in the Phlebotomy department at the West Berkshire Community Hospital in Thatcham. For appointments please call: 01635 273343.

Alternatively, your local GP surgery may be able to carry out a blood test for you.

Please note: If your child is aged 14 and over and has special needs and requires an appointment for phlebotomy services rather than attending the walk-in service, please call the Kempton ward on 0118 322 7383 to discuss and make an appointment.


All patients booked in for an operation must isolate for 14 days along with the rest of their household. When patients are called in for a swab before surgery they are advised to avoid public transport as this effectively takes them out of the 14 day isolation period. Patients will be notified as whether they will need to be swabbed prior to their treatment/procedure taking place.

Surgical Assessment Unit (SAU)

The SAU) has moved today from the adult day surgery unit (ADSU) to Trueta ward and will include the following specialities:

  • General Surgery.
  • Urology
  • ENT.

The unit will be open 24 hours per day , 7 days per week and will be managed by Sister Sam Harman and Sister Claire Thatcher.

The phone numbers are 0118 322 7541/7542.

Cancer services

Letters have been sent to all the people using the Berkshire Cancer Centre offering advice on living with cancer during the coronavirus outbreak. The advice covers carers and support workers visiting people’s homes, planned GP and hospital appointments, looking after mental health wellbeing and support with daily living.

A number of changes have been made at the Centre. Chemotherapy is currently being provided for patients at the Bracknell Healthspace. Radiotherapy treatment is continuing at the Royal Berkshire Hospital.

Cancer Outpatient appointments are being carried out virtually where possible, either over the phone or video link.



West Berkshire Breast Screening Programme

West Berkshire Breast Screening Programme has now resumed. We will be inviting ladies who are due appointments in due course.

Unfortunately we are currently unable to accept self-referrals.


Due to the 2m rule, the clinic is unable to accommodate the usual numbers of patients.

All information can be found on this leaflet here - please do read before attending hospital for your appointment.

Arrival: Please don't arrive too early for appointments (unfortunately patients who arrive up to 1 hour before their appointment may have to be turned away due to space).

Unless patients require a carer to attend with them, please avoid bringing a family member of friend with you. If someone is bringing you to the appointment, please ask them to to drop you off at clinic and then leave.

Theatre/surgical procedures: as stated above, all patients booked in for an operation must isolate for 14 days along with the rest of their household. When patients are called in for a swab before surgery, they are advised to avoid public transport as this effectively takes them out of the 14 day isolation period.

Appointments: A large number of clinics now take place over the phone or via video conferencing. This information is stated in the letter sent to all patients prior to the appointment. Please do check before attending the hospital and if unsure, please call the clinical admisinstration team (CAT), beforehand.

Fracture Clinic and Plaster Room Service

As of Wednesday the 3 June 2020 the Fracture Clinic and Plaster Room Service has moved back to the RBH site in order to resume the usual support service to our patients and partner services such as the Emergency Department and inpatient wards. We are working very hard with informatics and administration to update and amend clinic letters and communication with patients during the transition period.

In order to enforce strict social distancing to continue supporting the Covid-19 response we have restructured clinics and introduced a strict one-way system through the department. We thank staff and patients in advance for adhering to this in advance.

We would also like to thank the team at West Berkshire Hospital for welcoming the Orthopaedic outpatient department for the last two months and supporting us during a difficult time.

The Macmillan Cancer Information and Support Centre

The Macmillan cancer information and support centre at the RBH is continuing to provide a telephone advice and helpline. The number is 0118 322 8700 and is open Mon – Thurs 9am - 4pm and Friday 9am - 2pm (closed Bank Holidays). If callers leave a message these will be picked up and dealt with by staff throughout the day.

The teams are also able to advise on how to access benefits. People can make contact via macmillan.information@royalberkshire.nhs.uk

The National Macmillan Support Line is also available on 0808 808 00 00, 7 days a week 9am to 5pm.

The Macmillan Berkshire Buddy Scheme is available on 07894 566606 or email berksreferrals@macmillan.org.uk. The team can provide advice or just someone to talk to and share worries.

Outpatient appointments

Many more of our patients are being offered virtual outpatient clinic appointments to receive healthcare over the phone or via a laptop.

It's safe and we're here for you

Some of our consultants put together some short videos to help support our patients worried about strokes, heart problems, Cancer treatment and kidney and dialysis services.

Find out more here

Emergency Department

As part of our gradual return to normal the Hospital’s Emergency Department (A&E) has now switched back to a single site.

From Monday 15 June 2020. If you have an Emergency you attend the Emergency Department and enter via ambulance entrance only if you come by ambulance)or main waiting room entrance if you self present.

If you are thinking about attending A&E due to a minor injury (foot /ankle /wrist arm type injury as examples) but unsure, why not try our new ASK A&E symptom checker first (more information can be found below): https://www.royalberkshire.nhs.uk/ask.htm

Register and answer a few questions about your concern and the symptom checker will signpost you to the most appropriate service for your health care need.

If Ask A&E suggests you attend the Emergency Department (ED) Minor Injury Unit, please report to the unit which is located just inside the main entrance on Craven Road. Please note the minor injury unit is open form 08.00 to midnight. If you need to attend out of hours, please go to the main ED which is located behind the main hospital entrance.

Patients with serious health issues needing ED treatment can access the department through the main A&E entrance in Craven Road. Social distancing will be in place.

Ask A&E

Patients with non urgent health issues can seek help from ‘Ask A&E’ by going on to https://www.royalberkshire.nhs.uk/ask.htm

This offers a symptom check facility and can signpost you to best healthcare service. Remember too that local pharmacists are experienced healthcare professionals and can advise on a range of medical issues.


The Audiology department is using remote technology (video and phone consultations) to triage referrals such as balance, tinnitus and paediatric patients, and offering specialist advice and remote management wherever they can. More information is here.

Community audiology (Specsavers) restarted on Monday 13 July.

  • There is currently no drop-in hearing aid service, but patients can contact the Hearing Aid Repairs & Maintenance line via email: Audiology.Repair@RoyalBerkshire.nhs.uk or call 0118 322 8219/8637.

Audiology has a postal repair service and can offer remote (phone or video) advice.

They will return to using the Battery Issue cards and replenish battery stocks at the GP when they move back to a normal service.


    Royal Berkshire NHS Foundation Trust,
    London Road,
    RG1 5AN
    Email us
    Tel: 0118 322 5111
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