We want to know what you think about the services we provide at Royal Berkshire NHS Foundation Trust. We would like to know what we do well and what we could do better. We need to know your views so that we can constantly improve and raise standards in all our services.
We want to know if we are providing a good service. If you have experienced a good service from any of our staff, please let us know. We will use this information to help improve other areas of service in our hospitals. Please email us on thankyou@royalberkshire.nhs.uk with your positive feedback and we also encourage you to let the staff know directly.
We encourage patients or relatives with concerns to speak directly to a Manager or Matron if you have concerns and they will be happy to assist you. However, if you would rather speak to someone outside of the Department or if the Department have been unable to resolve your concerns, then please contact PALS on the details below.
We believe that every concern is an opportunity for us to better understand and improve the quality of our services. We know that people can be worried about whether raising a concern will affect their care. We promise to make sure that raising concerns will never adversely affect anyone's treatment.
Our “Talk to us” leaflet is available in English, English (Easy Read), Polish, Nepalese and Punjabi. It can be made available in other languages and other formats (large print or Braille) on request.
You can contact PALS directly on 0118 322 8338, by email on PALS@royalberkshire.nhs.uk, or by post to this address:
PALS
Level 2, Main Entrance
Royal Berkshire Hospital
Craven Road
Reading
RG1 5AN
If you would like to request a copy of your health records, please visit this page, which explains the process.
If you have a learning disability or require additional support, there are organisations who can help with this, depending on which local authority you come under. If you are not sure you can check here.
Healthwatch Reading
3rd Floor, Reading Central Library
Abbey Square, Reading
RG1 3BQ
Tel: 0118 937 2295
Email: info@healthwatchreading.co.uk
Website: Healthwatch Reading
Healthwatch Wokingham
Town Hall, Market Place
Wokingham, RG40 1AS
Tel: 0118 418 1418 between the hours of 09:00 – 17:00 hrs Monday to Friday.
email: enquiries@healthwatchwokingham.co.uk
Website: Healthwatch, Wokingham
Healthwatch West Berkshire
Broadway House
4-8 The Broadway
Northbrook Street
Newbury
RG14 1BA
Tel:01635 886 210
email: contact@healthwatchwestberks.org.uk
website: Healthwatch, West Berkshire
If you are NOT a resident of the above councils please contact:
The Advocacy People (formerly seAp Advocacy)
PO Box 375
Hastings TN34 9HU
Tel: 0330 440 9000
Email: info@theadvocacypeople.org.uk
If we are unable to offer you a satisfactory response to your concerns informally, you can make a formal complaint either by emailing complaints@royalberkshire.nhs.uk or by writing to Patient Relations at the address below:
Patient Relations
Level 2, Main Entrance
Royal Berkshire Hospital
Craven Road
Reading
RG1 5AN
What can I expect from the formal complaints process?