We want to know what you think about the services we provide at Royal Berkshire NHS Foundation Trust.
We want to give you the confidence to make comments and tell us about any worries without having to go through the NHS complaints procedure.
We would like to know what we do well and what we could do better. We need to know your views so that we can constantly improve and raise standards in all our services.
To give feedback, you do not have to give your name although it will help us if you do - we will respect your wish to remain anonymous.
Feeding back will not negatively impact on your care and treatment in any way.
Everyone likes to know if they are doing a good job and to receive a compliment. Here at the Trust we want to know if we are providing a good service. If you have experienced a good service from any of our staff, please let us know. We will use this information to help improve other areas of service in our hospitals. Please email us with your positive feedback.
We encourage you to speak directly to ward staff, or to a manager or matron if you feel that the issue is serious or relates more generally to the service or the ward. Patients or relatives who are unhappy with dealing with the ward or nursing staff directly will be signposted to the Patient Relations Team.
To make a formal complaint please ask to speak to the person in charge of the ward, area or department and they will try to resolve your complaint immediately, or speak to Patient Relations.
Patient Relations aims to help patients and their relatives or carers to resolve problems or difficulties.
You will need to give full details of the concerns that you would like us to investigate, together with your full name and address.
If you are complaining on behalf of a relative or friend we will need their written consent to answer your complaint, we can send you a form for them to sign.
Our Talk to us leaflet is is currently available in English, English (Easy Read), Polish, Nepalese and Punjabi. It can be made available in other languages and other formats (large print or Braille) on request.
You can ask a member of staff to contact Patient Relations for you, or contact Patient Relations directly on 0118 322 8338, by letter, or you can email us.
If you have a learning disability or require additional support, there are organisations who can help with this, depending on which local authority you come under. If you are not sure you can check here.
If you are NOT a resident of Reading Borough Council please contact:
PO Box 375
Hastings TN34 9HU
Tel: 0330 440 9000
Fax: 01424 204687
Healthwatch want to hear about what matters to you, and to help make sure your views shape the support you need.
If you are a resident of Reading Borough Council, please contact Healthwatch:
3rd floor, Reading Central Library
Abbey Square, Reading
Tel: 0118 937 2295
website: Healthwatch Reading
Town Hall, Market Place
Wokingham, RG40 1AS
Healthwatch, West Berkshire
4-8 The Broadway
Tel:01635 886 210
website: Healthwatch, West Berkshire
Ask a member of staff to contact Patient Relations for you, or contact Patient Relations directly on 0118 322 8338, by letter, or you can email us