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Excellence rewarded at RBH

Trueta and Board

Excellence in safer patient care at the Royal Berkshire NHS Foundation Trust has been rewarded by a Ward Accreditation scheme, supported by Health Education England in the Thames Valley.


The RBH’s Trueta ward is the first to achieve scheme accreditation which promotes safer patient care through the sharing of best practice information between ward areas.   Wards must demonstrate improvements - at a clinical level  - which have improved outcomes for patients and staff.  Trueta ward specialises in caring for patients following planned general surgery as well as some emergency patients.


Ward Accreditation was launched in October 2014.  The process starts with the measurement of a wide spectrum of key performance indicators which come under five domains: Best Health Outcome, Best Patient Experience, Best Place to Work, Train and Learn and Best Value for Money.


The team on Trueta had to demonstrate that they had reached and maintained the Trust agreed standards in all aspects within these domains and maintained these standards for 6 months before they were able to apply for Accreditation.  


In addition to this they had to complete an Accreditation Portfolio where they told their story of their wards’ challenges and achievements. This was a significant part of their application.


Their portfolio was reviewed by the Accreditation panel, consisting of the Trust Medical Director, Director of Nursing, Assistant Director of Nursing and a Patient Leader, who then visited the ward to carry out a formal walkabout and speak to staff and patients about their experience.  The final stage was a formal presentation to the panel followed by a tough question and answer session.”


The team was invited to the Trust Board meeting to receive their award where Director of Nursing, Caroline Ainslie said: “It is an honour to be presenting you with this well-earned and highly regarded award.  You should all be incredibly proud of the excellent care you provide – I know that I am.”


Ward Manager, Claire Thatcher responded on behalf of the team: “We are really pleased that we were given the opportunity to showcase our work. The whole team from housekeepers to sister and every grade in between work so hard to deliver excellent care to our patients.


“Each member of staff genuinely cares about the ward, the Trust and everyone who uses our service. We strive for perfection and are always keen to embrace any changes that improve patient care and safety. The ward accreditation process was an opportunity for us to reflect on the care we deliver, it was humbling process that highlighted excellent care standards.”


Dr Agnes Hibbert, HEE Workforce Transformation Lead Thames Valley said: “Having seen this programme go from the proposal to a successful outcome is really satisfying and congratulations to Trueta Ward.”


May 2016



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