In this section
We want to know what you think about the services we provide - we want to give you the confidence to make comments and tell us about any worries without having to go through the NHS complaints procedure.
The main switchboard at Royal Berkshire Hospital can direct you to many of our services and teams. However, you will find direct dial numbers for wards on departments on their individual pages
0118 322 5111.
If you have an issue or query that you would like us to help you resolve, our PALS team may be able to help.
You can ask a member of staff to contact PALS for you, or contact them directly on 0118 322 8338, by letter at:
Level 2 Main Entrance
Royal Berkshire NHS Foundation Trust
Reading RG1 5AN
or you can email PALS@royalberkshire.nhs.uk.
The Trust runs an out of hours for urgent calls that cannot wait until the next working day only. Please contact our main switchboard between 6pm and 8am weekdays and 6pm Friday to 8am Monday on 0118 322 5111.
If we are unable to offer you a satisfactory response to your concerns informally, you can make a formal complaint either by emailing email@example.com or by writing to the Complaints Team at the address below:
Level 2, Main Entrance
Royal Berkshire Hospital
What can I expect from the formal complaints process?
View Royal Berkshire NHS Foundation Trust's Complaints Policy.
You can also contact advocacy groups for independent advice if you have concerns about our services.
Reading Voice advocacy
Reading residents can get free, independent and confidential advice and support with making a complaint about hospital or other NHS services. Reading Voice is part of your statutory health and care champion, Healthwatch Reading.
Call: 0736 551 9920
If you want to give feedback about NHS services to an independent organisation or get advice about finding or using local health services, you can contact the statutory health and social champion for Reading people. Its service is free, independent and confidential.
The Advocacy People
The Advocacy People is an independent charity, which provides free and confidential support if you need to access mental health and social care services, of you wish to pursue a complaint.
They can help if you’re an older person, a carer, a person with a disability or a mental health illness.
All media enquiries should be directed to the Communications Team who are based onsite at the Royal Berkshire Hospital. They will, wherever possible, respond promptly to your requests, you can contact them via firstname.lastname@example.org.
Out of hours contacts for journalists only: 0118 322 5111