Help us to improve
services by filling in
a short online survey about your stay
or visit in hospital.
The survey is
electronic and your answers will be treated anonymously so you can
be totally honest without worrying that your care will be
The questions will refer to the ward
or department you visit and will cover topics such as cleanliness,
food and communication by the staff.
The questions may change as the
service improves and we focus on other areas important to patients,
relatives and carers.
What happens to my answers?
The answers are sent off electronically and the Trust is marked
against each question. As this information will be sent off every
day, the staff will be able to see whether things are improving,
staying the same or getting worse and the Trust will be able to put
actions in place to make changes accordingly.
Where are the surveys being done?
The surveys cover wards, clinics, maternity services and the
emergency department but we hope this way of gathering patient
experience will be popular and eventually patients, relatives and
carers will be able to give electronic feedback on all departments
in the Trust.
How do I take part?
If you are a patient on a ward volunteers will visit you with a
hand held electronic feedback pad, or you can complete the surveys
online or use one of the touchscreen kiosks, located around the
hospital. Simply select the ward, department or service you want to
give feedback on and answer the questions. You will also have the
opportunity to add in some of your own feedback.
Do I need to be a computer expert to fill in the surveys?
Not at all. The volunteers on the wards can guide you
through the process and if you are doing the survey
online you will be guided to the relevant ward or
department where you will see the questions and a choice of
answers. It is all anonymous so you will not have to give your
name or address at any time.
If you would prefer to fill in a paper copy of any of the
surveys you can download them from the list below:
If you would like any of the surveys in large print or another
language, please contact the Patient Relations Team by email or call 0118
NHS Foundation Trust
0118 322 8338