Help us
to improve services by filling in
a short online survey about your stay
or visit in hospital.
The survey is
electronic and your answers will be treated anonymously so you can
be totally honest without worrying that your care will be
compromised.
The questions will refer to the ward
or department you visit and will cover topics such as cleanliness,
food and communication by the staff.
The questions may change as the
service improves and we focus on other areas important to patients,
relatives and carers.
Start
survey
What happens to my answers?
The answers are sent off electronically and the Trust is marked
against each question. As this information will be sent off every
day, the staff will be able to see whether things are improving,
staying the same or getting worse and the Trust will be able to put
actions in place to make changes accordingly.
Where are the surveys being done?
The surveys cover wards, clinics, maternity services and the
emergency department but we hope this way of gathering patient
experience will be popular and eventually patients, relatives and
carers will be able to give electronic feedback on all departments
in the Trust.
How do I take part?
If you are a patient on a ward volunteers will visit you with a
hand held electronic feedback pad, or you can complete the surveys
online or use one of the touchscreen kiosks, located in the
Information Zone or in the Maternity reception area. Simply select
the ward, department or service you want to give feedback on and
answer the questions. You will also have the opportunity to add in
some of your own feedback.
Do I need to be a computer expert to fill in the surveys?
Not at all. The volunteers on the wards or in the Information
Zone can guide you through the process and if you are doing
the survey online you will be guided to the relevant ward
or department where you will see the questions and a choice of
answers. It is all anonymous so you will not have to give your
name or address at any time.
If you would prefer to fill in a paper
copy of any of the surveys you can download them from the list
below:
Contact
Patient Relations
Royal Berkshire
NHS Foundation Trust
London Road
Reading
RG1 5AN
0118 322 8338