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  • Patient Advice and Liaison Service

Patient Advice & Liaison Service (PALS)

Patients are the most important people in the NHS and the Patient Advice and Liaison Service (PALS) is here to make sure that you receive the best possible service when you are under our care.

PALS is a confidential NHS service that can provide patients, relatives and carers using the Royal Berkshire NHS Foundation Trust with 'on the spot' help, support and information.

PALS can liaise with staff and managers to sort out issues quickly. Your feedback will also help us to improve the quality of our services.

What does PALS do?

• Listens to your comments, suggestions or queries on the services that the Trust provides.
• Helps to sort out problems quickly on your behalf.
• Helps you decide what to do and advises you if you wish to make a formal complaint.
• Helps you get information you need about NHS services.
• Refers you to specialist agencies for further help.
• Supports patient and public involvement in the NHS.

How does PALS do this?

• Listens to your concerns.
• Helps to find the best way to resolve your problems.
• Accompanies you to meetings with Trust staff, if possible.
• Liaise with hospital staff on your behalf.
• Provides a link between you and the hospital.

Data protection

PALS may occasionally need to collect personal information from you, your relatives or carers. This is to help us investigate your concerns and provide you with the best possible service. All information will be treated as confidential and will be kept in accordance with the Data Protection Act 1998.

To contact PALS:

• call in the PALS office on Level 2 behind the main reception (Mon-Fri 9.00am - 4.30pm)
• telephone 0118 322 8338 (answerphone outside working hours)
• email PALS

Speaking to PALS will not adversely affect the care you receive

 There is also an easy read version leaflet about PALS suitable for people with learning disabilities or communication difficulties.