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Royal Berkshire rated highly by patients in this year’s CQC Inpatient Survey

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Monday 15 September 2025

The CQC have released their annual Inpatient Survey results, getting a temperature check on what it’s like staying in hospital. Based on responses from patients at the Royal Berkshire NHS Foundation Trust, 87% of them rated their overall experience a 7 out of 10 or higher – reflecting the dedication of our teams to delivering high quality care.

Patients also reported consistently being treated with respect and dignity during their hospital stay, with the Trust receiving a 94% satisfaction rating, above the national average of 82%.

The annual national Inpatient Survey asks people to give their opinions on the care they received, including quality of information and communication with staff, whether they were given enough privacy, the amount of support given to help them eat and drink, and on their discharge arrangements.

Thanks to our dedicated staff, of 45 questions where a direct comparison could be drawn from last year’s results, we built on our ranking of most improved Trust in the 2023 survey, maintaining our positive scores. Areas of particular strength include:

  • Being treated with dignity and respect while in hospital
  • Being treated with kindness and compassion while in hospital
  • The quality of information given while on a waiting list to be admitted.  
  • Not having to wait too long to get a bed on a ward.
  • Getting help from staff to wash and keep clean.
  • Having enough nurses on duty.
  • Feeling able to discuss worries or fears with staff.
  • Knowing what would happen next with care before leaving hospital.
  • Discussions around further health or social care support after discharge.

Our patients did tell us that there was more we could do to improve their experience of sleeping at night during their stay, and we are continuing to build on our ‘Shh, sleep helps health’ campaign. This campaign encourages colleagues to take some simple steps to improve the environment for patients at night, and it also encourages patients to let us know if there’s something we could do to help them get better sleep during their stay.

Katie Prichard-Thomas, Chief Nursing Officer said, “I’m so proud of colleagues right across the Trust, their care, compassion, and dedication to our patients is reflected in these results. Patient voice  matters, and I’m grateful to everyone who has taken the time to share their feedback with us. It helps us to understand what’s going well, and where we can make further improvements to their experience with us

“The areas where we’ve improved are wide-ranging, which against a national backdrop of challenges, with both the demand on our services, and the complexity of the care patient’s need increasing, is especially encouraging.”