Our Values: Compassionate | Aspirational | Resourceful | Excellent

Information for disabled patients

The Trust is committed to actively promote equality of opportunity for all disabled people. The Trust will work to ensure institutional systems do not discriminate, and that the day to day experience of disabled people entering the Trust as staff, patients, visitors or volunteers is positive.

Caring for everyone

The Trust also recognises that disability is extremely diverse and that no one disabled person’s experience is exactly the same as another. Our Disability Equality Scheme seeks to ensure that the full spectrum of disability issues is represented in our actions to promote disability equality and remove the social and physical barriers faced by disabled people.

All information on these pages can be made available in large print or Braille on request - telephone 0118 322 8338 or email: talktous@royalberkshire.nhs.uk

Changing Places 

The Changing Places facility is located on level 1 by the main entrance; the toilet is locked with a key available 24/7 from security at Main reception on level 2. More information is available here.

Easy Read information

The Trust has also developed a range of Easy Read leaflets for patients with communication difficulties.These include:

Please be aware that some of these Easy Read leaflets take a while to open because of the photographs and drawings in them.

If you would like any Trust information leaflet in Easy Read format please contact the Learning Disability Co-ordinator.

 

 

Information about me

The hospital has put together a folder called ‘Information about me’. It was designed to be completed by carers of people with learning disabilities or severe communication problems, i.e. people who cannot communicate their needs and problems. It is an A5 document that will stay with the patient or carer and will indicate to staff some key information about the person you are caring for if they are unable to communicate this information themselves.

It includes information on communication, mobility, dietary and continence requirements. Please ask staff for a copy if you haven’t got one – it is also available from our Patient Relations Department. 

Use the bleep

At Royal Berkshire NHS Foundation Trust, we have listened to people with learning/multiple disabilities and their carers, who say that waiting, even a short length of time, can be frustrating and make them even more anxious. Because of this, we try to ‘fast track’ vulnerable people with outpatient appointments through the system. Normally, patients with learning/multiple disabilities will be seen at the beginning of clinics or shortly after they arrive.

However, this may not always be possible. Sometimes, the clinic may be unaware that the patient has learning/multiple disabilities. And, sometimes, delays are unavoidable, due to emergencies and staff being held up. When this happens, and a wait is inevitable, the patient and their parent or carer can pick up a bleep from the Patient Relations office. The clinic reception will then make a note of the bleep number and will bleep you when the doctor or nurse is ready to see you.

This means you won’t have to stay in the clinic area but can use the hospital facilities and other waiting areas (such as the courtyard gardens) – but please don’t leave the hospital site.

If you would like to learn more about how the bleep system works, contact the Patient Relations Team or call the Learning Disabilities Co-ordinator on 0118 322 8159.

You can download this information in the form of a leaflet.

Macmillan Easy Read leaflets

Macmillan Cancer Support have produced many useful information sheets for people with learning disabilities. These range from screening to having tests, treatments and end of life care. You can find them on their website here

 

Useful contacts

Patient Relations           
0118 322 8338
talktous@royal
berkshire.nhs.uk

Learning Disability
Co-ordinator                       

0118 322 8159
jane.wooldridge@royal
berkshire.nhs.uk

  • CONTACT DETAILS: Royal Berkshire NHS Foundation Trust, London Road, Reading RG1 5AN
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