Our Values: Compassionate | Aspirational | Resourceful | Excellent

Information for carers

Elderly patient with relative or carer

If you are a carer providing care to a patient, you are entitled to a free car parking permit. Please speak to one of the nurses or speak to the ward sister/manager or Patient Relations.

The Trust has a 'Carers Charter' which outlines what carers can expect of us as a Trust and what the Trust expects of you.

Information for carers

By carer, we mean 'A person of any age who provides unpaid practical or emotional support to someone who is in need, because of their age, physical / learning disability or illness, including mental health'.

Arranging for the person you care for to go into hospital may involve many practical arrangements. The leaflet 'I am a carer: Information for carers of people coming into hospital' aims to help you make sure that the person you care for receives the right level of care while they are in hospital. Information in the leaflet is given in a question and answer format to cover most of the common concerns raised by carers. The leaflet also has useful telephone numbers and contact details for local support organisations and social services. If there is anything that you feel that is not covered in the leaflet, please speak to the ward sister or contact Patient Relations.

Also, in order to monitor the help and support we give to carers of people who are using our services, we are encouraging all carers to fill in a Carers' survey. Your feedback will be used to make improvements to the support we provide for carers. The survey is anonymous unless you wish to provide your contact details. Completed surveys can be handed to a member of staff, returned to the Patient Experience Office, L2 Main Entrance, Royal Berkshire Hospital, London Road, Reading RG1 5AN or you can complete the survey Online carers survey.

Thank you for your help!

Useful Contacts

Reading & West Berkshire Carers Hub
Free personalised support

0118 324 7333

ask@berkshirecarershub.org

www.berkshirecarershub.org

  • CONTACT DETAILS: Royal Berkshire NHS Foundation Trust, London Road, Reading RG1 5AN
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  • Tel: 0118 322 5111