Our Values: Compassionate | Aspirational | Resourceful | Excellent

Patient Relations

We want to know what you think about the services we provide at Royal Berkshire NHS Foundation Trust.

Privacy and dignity

We want to give you the confidence to make comments and tell us about any worries without having to go through the NHS complaints procedure.

We would like to know what we do well and what we could do better. We need to know your views so that we can constantly improve and raise standards in all our services.

To give feedback, you do not have to give your name although it will help us if you do - we will respect your wish to remain anonymous.

Feeding back will not negatively impact on your care and treatment in any way.

Tell us you're happy

Everyone likes to know if they are doing a good job and to receive a compliment. Here at the Trust we want to know if we are providing a good service. If you have experienced a good service from any of our staff, please let us know. We will use this information to help improve other areas of service in our hospitals. Please email us with your positive feedback.

Formal complaints - talk to Patient Relations

We encourage you to speak directly to ward staff, or to a manager or matron if you feel that the issue is serious or relates more generally to the service or the ward. Patients or relatives who are unhappy with dealing with the ward or nursing staff directly will be signposted to the Patient Relations Team. 

To make a formal complaint please ask to speak to the person in charge of the ward, area or department and they will try to resolve your complaint immediately, or speak to Patient Relations.

Patient Relations aims to help patients and their relatives or carers to resolve problems or difficulties.

You will need to give full details of the concerns that you would like us to investigate, together with your full name and address.

If you are complaining on behalf of a relative or friend we will need their written consent to answer your complaint, we can send you a form for them to sign.

Information on how to make a complaint can be found in the Talk to us leaflet, which is available in English, Polish, Nepalese and Punjabi. You can also download the Trust's complaints policy.

Contact the Patient Relations Team

Our Talk to us leaflet is is currently available in English, English (Easy Read)Polish, Nepalese and Punjabi. It can be made available in other languages and other formats (large print or Braille) on request.

You can ask a member of staff to contact Patient Relations for you, or contact Patient Relations directly on 0118 322 8338, by letter, or you can email us.  

Making a complaint if you have a learning disability or require extra support

If you have a learning disability or require additional support, there are organisations who can help with this, depending on which local authority you come under. If you are not sure you can check here.

If you are a resident of Reading Borough Council, please contact Healthwatch:

Healthwatch Reading
3rd floor, Reading Central Library
Abbey Square, Reading
RG1 3BQ

Tel: 0118 937 2295
Email: info@healthwatchreading.co.uk

If you are NOT a resident of Reading Borough Council please contact:

SEAP Hastings
7th Floor Cavendish House
Breeds Place
Hastings
East Sussex TN34 3AA

Tel: 0330 440 9000
Fax: 01424 204687
Email: hastings.office@seap.org.uk

 

 

Ask a member of staff to contact Patient Relations for you, or contact Patient Relations directly on 0118 322 8338, by letter, or you can email us

Related sites and useful information

  • CONTACT DETAILS: Royal Berkshire NHS Foundation Trust, London Road, Reading RG1 5AN
  • Email us
  • Tel: 0118 322 5111