Patients

 

Seasonal bugs such as Norovirus and Flu are common over winter months.  Visitors coming to the Royal Berkshire Hospital or our other clinics are asked to help minimise the spread of infection. 

In order to protect vulnerable patients who are already unwell, visitors are asked to:

- follow the 48 hour rule - do not visit hospital if you, or the people you live with, have had diarrhoea, vomiting or flu-like symptoms in the last 48 hours

- wash your hands with soap and water on entering and leaving wards or departments and after every toilet visit

- not to have more than 2 visitors per patient and not to bring children to visit unless necessary

If you are suffering with flu-like symptoms, talk to your local pharmacist.  If you want to find out whether you should consider visiting your GP, read more here, http://www.nhs.uk/Conditions/Flu/Pages/Introduction.aspx or call NHS 111.  Don’t forget, it is not too late to have your Flu vaccination -talk to your GP.

At this time there are no hospital-wide restrictions on visiting however there may be restrictions on some wards and we would ask you to look out for messages at the entrances of the wards.

Working with us

 

Getting in touch

Main switchboard : 0118 322 5111

The main switchboard at Royal Berkshire Hospital can direct you to many of our services and teams.  

You can also find direct dial numbers for wards and departments on their individual pages.

Patient Relations Team :

0118 322 8338

If you have an issue or query that you would like us to help you resolve, our Patient Relations Team may be able to help.  

You can ask a member of staff to contact Patient Relations for you, you can contact them directly yourself. You can write to them at:

Patient Relations Team
Level 2 Main Entrance
Royal Berkshire NHS Foundation Trust
London Road
Reading RG1 5AN 

or you can email: talktous@royalberkshire.nhs.uk  

Media contacts

All media enquiries should be directed to the Communications Team. They will, wherever possible, respond promptly to your requests, contact them by email at communications@royalberkshire.nhs.uk

Journalists, if you have an urgent out of hours enquiry please call the main switchboard on 0118 322 5111

PLACE inspection

PLACE report

PLACE is a national assessment of non-clinical services carried out on a single day.  This year’s took place on Friday 5 May 2016.

All the assessments involve local people, known as Patient Assessors, going into hospitals as part of teams to assess how the environment supports the provision of clinical care, assessing such things as cleanliness, food and hydration, privacy dignity & wellbeing, condition appearance and maintenance, dementia, and disability.

How did we do?

Our results were very positive and above the national average in all domains.  In some areas they were significantly better. 

What was inspected 

National average

Royal Berkshire 2016

 

Cleanliness

98.06%

 99.47%

 

Condition, appearance, maintenance

93.37%

 96.55%

 

Privacy, dignity and wellbeing

84.16%

 91.04%

 

Food 

88.24%

 98.07%

 

Organisation food

87.01%

97.58%

 

Ward food

88.96%

98.19%

 

Dementia

75.28%

85.25%

 

 

News

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Find out about what has been happening around the Trust and see where we have featured in local news stories and television broadcasts.


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Careers

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About the Trust

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Information about our Board and Executive, our publications and our performance, and information about Freedom of Information requests.

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  • CONTACT DETAILS: Royal Berkshire NHS Foundation Trust, London Road, Reading RG1 5AN
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  • Tel: 0118 322 5111