What is the Standard?
We have been working hard to comply with the new national Accessible Information Standard, which was to be implemented by 31 July 2016.
The aim of the Accessible Information Standard is to make sure that people who have a disability, impairment or sensory loss are given information in a way that they can access and understand, and any communication support that they need is identified and provided.
The standard explains that we need to make sure that service users, carers and parents can access and understand the information they are given. This includes making sure that people get information in the different formats that they need such as, braille, large print, easy read or via email. The information will be captured, after a conversation with you, stored and shared electronically with other Health and Care professionals on a “need to know” basis.
The standard does not cover translating information in to different languages for those who do not speak or read English.
How we meet the standard?
As part of the accessible information standard we must do the following five things:
Ask people if they have any information or communication needs, and find out how to meet their needs.
Record those needs clearly and in a set way.
Highlight or flag the person’s file or notes so it is clear that they have information or communication needs and how to meet those needs.
Share information about people’s information and communication needs with other providers of NHS and adult social care, when we have consent or permission to do so.
Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.
What to do if you have a communication need?
If you need support in accessing any of our information or need support when attending the hospital, please let a member of staff know or you can contact the Patient Relations Team on 0118 322 8338.