Clinical services provided
For a detailed listing of clinical
services provided by the Trust see the list of wards
and departments.
Non-clinical services
Estates and Facilities management
services
Keeping our hospital clean
The Trust's Patient Environment Action Team
(PEAT) has been making incremental progress on its annual
assessments and for its 2011 results achieved the following
results:
- Privacy & Dignity – Good
- Patients Environment – Good
- Catering – Excellent
In order to maintain these standards the Trust
is incrementally adopting the National Standards of Cleanliness
auditing tool, and the latest cleaning scores are indicating a
score of around 94.6%.
Portering services
The portering service operates on a 24-hour
basis. The range of services provided by the portering team
include;
- Patient movements around the hospital
- Collection of clinical and domestic
waste
- Movement of deceased patients
- Changing of oxygen cylinders
- Delivery of stores to wards and
departments
- Movement of post around the hospital
- Delivery and removal of clean and dirty linen
around the hospital
- Assist with furniture removals
- Supporting the attendance to suspected fire
incidents
Security services
Our professional security services are
provided by Chubb Security, who help ensure the continued safety of
patients, staff and visitors 24 hours a day.
Despite this high level of support all
occupants are encouraged to be vigilant at all times and to
consider their responsibility to others at all times.
The Trust operates a system of ‘agreement for
responsible behaviours, which may be applied in situations where
patients or their visitors’ behaviours may be causing a concern to
others.
Security Control room staff undertake various
duties, including monitoring fire panels, intruder alarm panels,
transport requests and CCTV (governed by the CCTV code of practice
and the RIPA Act).
The control room is linked to all security
guards via radio and can dispatch officers to areas that need
urgent assistance or where a breach of security has occurred. They
also oversee the Trust car parks ensuring that vehicles use
designated spaces only and that disabled spaces are not as used,
this may include clamping.
Engineering services
The Estates Department is responsible for the
following services;
- Engineering Services
- Building Services
- Fire Safety
- Energy and Environmental Management
- Water Hygiene
- Grounds and Gardens
- Reactive building repairs
Switchboard
The Switchboard is located at the RBH site in
North Block. It is a busy switchboard dealing with approximately
8,000 to 10,000 calls per day and 170 on-call staff. There are
approximately 23 staff, who work working shifts. This is currently
a manual service and the Trust is exploring the options around
improving the speed and efficiency of the service using an
automated service.
Bedside communications
The NHS Plan states that all patients should
have a personal television and telephone by their bedside.
Catering Service
The Trust is proud of its patients dining
service and the feedback received from independent patient surveys
demonstrates a high level of patient satisfaction.
The team aims to satisfy various cultural and
religious requirements within its menu, but is pleased to receive
special dietary requests at any time.
Services for which the authority is entitled to recover a fee
together with those fees
Details of
non-clinical services which the Trust's is entitled to recover
a fee is attached.
Patient information leaflets and other booklets and
newsletters
For detailed patient information leaflets
available see wards
and departments , and for other sources of information see
patient
and visitors and
information zone sections of this website.
PALS
Patients are the most important people in the NHS and the
Patient Advice and Liaison Service (PALS) is here to make sure that
you receive the best possible service when you are under our
care.
PALS is an impartial, confidential NHS service that can provide
patients, relatives and carers using the Royal Berkshire NHS
Foundation Trust with 'on the spot' help, support and
information.
For more information see Patient Advice and Liaison
Service.
Corporate communications and media
releases
The Trust's public relations team plays a major role
in promoting the Trust's achievements, innovations and
improvements.
As a public organisation the Trust has a responsibility to
project an accurate image and keep the local population informed of
any key decisions taken in the public interest.
The public relations team promotes a positive image through
press releases, news bulletins, magazine features, television and
radio broadcasts, a comprehensive media advice service,
newsletters, posters and the Internet.
For details of latest press releases and news stories
concerning the Trust see the in the press section of the website.