What is myCORE?    


myCORE is an online questionnaire system that all patients undergoing orthopaedic surgery at the Royal Berkshire Hospital are being encouraged to complete.  Your consultant will discuss how you can take part in this exciting initiative. 


myCORE provides a safe and secure way for you to complete a questionnaire at specific points in time while you are under our care. This will help us monitor your recovery and measure the quality of the clinical care you receive. You are free to withdraw your participation at any time without giving a reason. This will not affect the standard of care you receive.


At the Royal Berkshire we are asking patients about their health and quality of life before they have an operation, and about their health and the effectiveness of the procedure afterwards. This will help us measure and improve the quality of the care that you receive.


We are passionate about tracking your progress and recovery following surgery. This will ensure that we are all focused to ensure you have the best outcome from your operation.


myCORE is a system which enables the electronic collection of ‘PROMs’ (Patient Reporting Outcome Measures). This allows your healthcare professionals to monitor the improvement in your symptoms and quality of life from a set of simple lifestyle questions.


By completing the questionnaires in myCORE, you will be able to score your own recovery at various stages.  By answering some very simple questions, we can build up a picture of how well you feel you are recovering from your surgery.  This helps us ensure that all patients are getting the very best of care and helps us measure our performance.  We can see where we are doing well and where we may need to improve.  This all has huge benefits for you and our future patients.


All patients are asked to complete a ‘Friends and Family’ questionnaire.  This scores the Royal Berkshire on how well you feel you were cared for during your stay and whether you would recommend the Royal Berkshire to Friends and Family for treatment.











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Getting in touch

Main switchboard : 0118 322 5111

The main switchboard at Royal Berkshire Hospital can direct you to many of our services and teams.  

You can also find direct dial numbers for wards and departments on their individual pages.

Patient Relations Team :

0118 322 8338

If you have an issue or query that you would like us to help you resolve, our Patient Relations Team may be able to help.  

You can ask a member of staff to contact Patient Relations for you, you can contact them directly yourself. You can write to them at:

Patient Relations Team
Level 2 Main Entrance
Royal Berkshire NHS Foundation Trust
London Road
Reading RG1 5AN 

or you can email:  

Media contacts

All media enquiries should be directed to the Communications Team. They will, wherever possible, respond promptly to your requests, contact them by email at

Journalists, if you have an urgent out of hours enquiry please call the main switchboard on 0118 322 5111

PLACE inspection

PLACE report

PLACE is a national assessment of non-clinical services carried out on a single day.  This year’s took place on Friday 5 May 2016.

All the assessments involve local people, known as Patient Assessors, going into hospitals as part of teams to assess how the environment supports the provision of clinical care, assessing such things as cleanliness, food and hydration, privacy dignity & wellbeing, condition appearance and maintenance, dementia, and disability.

How did we do?

Our results were very positive and above the national average in all domains.  In some areas they were significantly better. 

What was inspected 

National average

Royal Berkshire 2016






Condition, appearance, maintenance




Privacy, dignity and wellbeing








Organisation food




Ward food










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Find out about what has been happening around the Trust and see where we have featured in local news stories and television broadcasts.

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Interested in working in an exciting, fast moving environment that makes a real difference to people?   

Find out more here.

About the Trust

members at amm

Information about our Board and Executive, our publications and our performance, and information about Freedom of Information requests.

Find out more here.

  • CONTACT DETAILS: Royal Berkshire NHS Foundation Trust, London Road, Reading RG1 5AN
  • Email us
  • Tel: 0118 322 5111